Imperatives of Good Industrial Relations Management In The Nigerian Banking Industry: An Empirical Study of Selected Commercial Banks In Delta State
This study was carried out to investigate the imperatives of good industrial relations management in the Nigerian banking industry: An empirical study of selected commercial banks in Delta State, Nigeria. A set of structured questionnaire was used as the instrument for data collection and administered on 60 respondents of the commercial banks under study randomly selected using Yaro Yemane formula. Applying this formula, the sample size from a population of 70 is 60 respondents at 95% confidence level. Data analysis was made and the hypotheses formulated were tested using Kruskal Wallis one-way analysis of variance by rank. The findings revealed that positive and significant relationship exists between good industrial relations management in the banking industry and improvement of the morale of the employees and providing the activities in the country. It was concluded that good industrial relations management is necessary for the performance and survival of the banking industry in Nigeria. The study, however, recommended good human resources management, recognition of the sources or causes of disagreements and evolve measures to address appropriately and a host of others for good industrial relations management in the Nigerian banking industry.