Publisher: Centre For Social Science Research, Enugu

Prolegomena To E-Government and Service Delivery - The Nexus: Evidence From Enugu State University

Joy Ugwu, Phd, Charles Arinze Obiora, Phd
KEYWORDS: E-Government, organizational goal, service delivery, performance

ABSTRACT:

The study examined the effect of E-Government on service delivery in Enugu State University of Science and Technology. Descriptive research design was adopted to guide the study two hypotheses were formulated and tested. Chi-square non parametric statistics was used to test the hypotheses. The study revealed among other things that E-Government has strong positive effect on service delivery by enhancing the performance of workers. This is because the use of ICT in work-relate activities reduces waste of time, delays and mistakes on the part of workers in the discharge of their duties. Based on this, recommendations were made major among them is that the Institution should improve on the current ICT infrastructure and strategy and continue to improve on the internet access and digital divide among staff in order to continue achieving their organizational goals



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